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ISAL
Getting Started with the ISAL
process flow diagram for the ISAL
Go to Step 1 - Customer Request for Support Go to Step 2 - Information Exchange and Prework Go to Step 3 - Instrument Design Process and Product Go to Step 4 - Customer Feedback and Subsequent Support

Step 1. Customer Request for Support

The first step in scheduling the ISAL for an instrument study is to contact the IDC Manager by email or by phone (301-286-9808) to request support. Initial discussions will:

  • Help the ISAL team determine how our resources can best serve your needs.
  • Identify the type and scope of support desired and the time frame in which the support is needed.
  • Confirm the availablity of the lab for your study.

 

Step 2. Information Exchange and Prework

When ISAL management accepts your instrument study, you are contacted to schedule Prework meetings regarding support for your study. Also, you will receive an email notice indicating that ISAL accounts (with passwords) have been created for key members of your team so that you may begin populating the on-line Prework questionnaire.

The Prework questionnaire is a series of web-enabled forms designed to capture information about your instrument study, its objectives, its measurement concepts, trades and the products you wish to receive. Prior to initiation of your ISAL account and password, you can download a standalone MS Excel version of the prework questionnaire. This will allow you to view the questions that we have on the web based form.

 

Step 3. Instrument Study Process and Product

A typical ISAL end-to-end instrument study is completed within two weeks. Key members of the Customer Team participate in the daily status meetings and the rapid design process to facilitate the engineering trade evaluation and the real time decision process.

Typical ISAL activities include: the generation and sub-allocation of derived requirements, the identification and execution of trade studies, the development of instrument architectures, the selection of components, the structural/mechanical layout and component replacement, the identification of risk areas and future trades, and the documentation and presentation of the study results.

The study is culminated with a briefing of the study results to the Customer Team. Action items are identified and tracked during this briefing. When possible, identified actions are closed out with the delivery of the final product. The final product is a body of information that includes the study objective(s), the results, and the rationale and technical data behind the concepts generated, the resulting associated risks and any solid models that may have been developed during the study. These results provide a valuable tool to support future Customer engineering analysis.

View a typical day during an instrument study.

 

Step 4. Customer Feedback and Subsequent Support

Customer Feedback is an integral part of the study process. It is the way that we evaluate our processes, products, and services. The value of ISAL's products and services are highly regarded and recognized, and customer input is extremely important to the way we do business.

We encourage our customers to contact us to evaluate opportunities for subsequent support.

 

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